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How safe is shopping on this website??
Our shopping cart has a built in 256 bit secure encryption technology monitored by Trustico.
How safe is my personal information??
All the information that you provide to us are thoroughly screened for any signs of fraud by our network provider before checkout process. Any information kept is strictly for relogin purposes in the form of cookies.
Why is my ip address being recorded??
We do this to assist us in tracking fraudulent activity
which sometimes accompany online purchases. Such as purchasing from one location to have it delivered elsewhere. We cannot support this malicious act of theft.
How long does shipping take??
Shipment for cellphones units are 5-7days after payment is received.
Would i be able to track my shipment??
Yes, upon shipment of the order you will receive a second email notification listing the details of your package, and the shipment method along with a tracking number.* Your order status can be checked online at anytime. Once the package is shipped, it can be tracked by visiting www.ups.com, www.usps.com & www.fedex.com.
Can i cancel my order after my item has been shipped??
Unfortunately, No...once an item has been shipped there is no way for us to re-direct while in transit.
Is there a limit per order??
No, you can order as many as you would like per address per customer for all in store orders.
Do you dropship??
No....we do not offer dropshipping as an option, we ship only to the address of the credit card holder or paypal verified accounts.
Do you offer free shipping??
Yes, we offer free shipping for all items in the following categories: Batteries, Bluetooth & Cellular Accessories.
Do you have a walk-in location??
No...we do not have a store walk-in for pickup. All our merchandise are delivered from warehouses in various locations.
Do you ship internationally??
Yes, we ship internationally. We advise all our international buyers to contact us prior to placing any orders with us to upgrade your priority.
Note: Payments WILL NOT be honored if the incorrect shipping options are chosen;
(We will ship anywhere internationally with the exception of the following locations: Afghanistan, Africa, Cuba, Hungary, Indonesia, Iraq, Iran, Malaysia, Pakistan, Philippines, Romania, Russia, Singapore, Syria, Thailand)
Within The United States Only: Applies for all Cell Phone orders within the US 48 States.
USA 3 Day Select/Worldwide Deliveries Only: Applies for all Cell Phone orders internationally.
What information do i need to complete my purchase??
1) A full name of customer
2) A confirmed shipping address
3) A verified paypal or google checkout account in the name of the credit card holder
4) There must be an exact match between the address of account holder & the delivery address any variation may nullify your order with us.
P.O. Box addresses will incur additional shipping charges please contact us for details.
Do you offer refunds??
No, we will issue replacement Only if the item is DOA. Plz note the refund terms and conditions are as outlined in our Return Policy.
Do you charge sales tax??
Yes, we may charge an 8.5% sales tax Only for residents located in New York State & California.
What does a Squaretrade Warranty provide that a Limited Manufacturer Warranty doesn't??
Limited manufacturer warranties are generally subjected change without notice, based on the terms and conditions set forth by that manufacturer.
(1) Get up to 3 years of protection for just pennies a day.
(2) No deductibles or hidden fees to worry about.
(3) Warranty refundable at any time for any reason!
(4) Nationwide service network makes it was to resolve any issues.
(5) Toll-free phone support: Monday thru Friday, 8-5 PST.
(6) Most phones have limited warranty, with Squaretrade, you're covered 100% in the accident of a malfunction.
What type of payments is accepted??
We accept Mastercard, Visa, American Express and Discover Card. Bank transfer is also accepted, Cheques and Money Orders of any type are Not accepted will be returned to sender.
What is the warranty on these cell phones??
All new cell phones come with a 12 month limited manufacturer warranty. And a 7 day defective unit return policy for more information visit our Return Policy page.
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